Delivery & Returns

We want delivery and returns to feel clear before you place an order. Because Nexora works with specialist fulfilment partners, the exact dispatch location, delivery estimate and return instructions can vary by product.

Delivery

• Available delivery estimates are shown on the relevant product page or during checkout.
• Orders containing more than one product may be dispatched separately and arrive in different parcels.
• Tracking information is sent when it becomes available from the fulfilment partner or carrier.
• Please check your delivery address carefully before completing checkout.

If you need to correct an address, contact us as soon as possible. We cannot guarantee changes after an order has entered processing.

Returns

Please contact us before sending anything back. We’ll confirm the correct return instructions for the product and fulfilment partner involved.

• Items should normally be unused and returned with their original packaging unless they are faulty.
• For hygiene reasons, some beauty and personal-care items may not be returnable after they have been opened or used.
• Do not return an item to an address shown on the parcel without first contacting us, as this may delay your refund.

Damaged, faulty or incorrect items

If something arrives damaged, faulty or different from what you ordered, contact us promptly with your order number and clear photographs of the item and packaging. We’ll review the issue and explain the next step.

Full policies

For complete terms, please read our Shipping Policy and Refund Policy. Nothing on this page affects your statutory rights.