Frequently Asked Questions

Quick answers to the questions customers ask most often. If you still need help, please use our Contact page.

What does Nexora sell?

Nexora curates beauty tools, skincare support, hair care, fragrance and finishing touches. We’re refining the range around useful, enjoyable products rather than trying to fill the store with unrelated items.

Where will my order be dispatched from?

Products may be dispatched by different specialist fulfilment partners. The dispatch location and delivery estimate can vary by item.

Will all of my items arrive together?

Not always. If your order contains products supplied by different partners, they may arrive in separate parcels and at different times.

How can I track my order?

When tracking becomes available, it will normally be sent to the email address used at checkout. Please check your spam or junk folder as well as your main inbox.

Can I change or cancel an order?

Contact us as quickly as possible. We’ll try to help, but changes or cancellations cannot be guaranteed after an order has entered processing.

How do returns work?

Contact us before returning an item so we can provide the correct instructions. Return conditions can vary by product, particularly for opened beauty and personal-care items. Please read our Delivery & Returns page and Refund Policy for more information.

How do I know whether a product is right for me?

Read the full product information and any supplied instructions before use. If you have an allergy, medical condition or specific concern, seek appropriate professional advice before using a new beauty or electrical product.

How can I contact Nexora?

Use the form on our Contact page. For order questions, include your order number and the email address used at checkout so we can help more efficiently.